Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The product must be unused, unadulterated, and in the same pristine condition received.
• The item must remain in its original, sealed packaging.
• You must provide a receipt or valid proof of purchase.

Due to safety and strict hygiene standards, several types of goods are exempt from being returned:

Additional non-returnable items include:

• Gift cards.
• Select health and personal care merchandise.

There are specific situations where only partial refunds may be granted (where applicable):

• Any product showing obvious signs of use or tampering.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after the documented delivery date.

Once your return is received and inspected by our warehouse specialists, we will send an email confirming receipt and notifying you of the approval or rejection of your refund.

If approved, your refund will be processed promptly, and a credit will automatically be applied to your credit card or original payment method. Posting times may vary based on your financial provider.

If you have not yet seen your credit posted, please follow these steps:

1. Re-check your bank statement or pending balance.
2. Contact your credit card issuer; clearing times can create a delay before your refund is posted.
3. Contact your banking institution, as standard processing holds may apply.

If you have completed these steps and still have not received your funds, please contact us at info@beauteelegance.com.

We only replace items if they are inherently defective or arrived damaged. If you need an identical replacement, email us at info@beauteelegance.com before mailing your item to our Paris returns facility.

Direct Gifts: If the purchase was marked as a gift and shipped straight to you, you will receive a gift credit for the full value of your return. Once inspected, an electronic gift certificate will be provided.

Indirect Gifts: If the item was not marked as a gift, or the gift giver shipped the parcel to themselves first, the refund will be remitted to the original payer, notifying them of the return.

You are responsible for paying all return shipping costs. Initial and return shipping charges are strictly non-refundable. If Beauté Élégance covers return logistics on your behalf, this fee will be deducted from your final refund.