Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, and care.
Products and Ingredients
What products do you offer?
Our collection includes Flawless Clarity Cleanser, Floral Radiance Body Oil, Marine Collagen Transformation Cream, Lueur Divine Face Serum, and Regenerating Vitamin C Serum. Visit our Shop page to explore the full collection. Product sizes and details are listed on each product page.
How do I choose the right product?
Read each product description and follow the directions on its label. If you’re unsure which product is right for you, email us at info@beauteelegance.com before ordering.
Can I use the products on sensitive skin?
Skin can react differently from person to person. Review the product ingredients and patch test a small amount before first use. Stop using the product immediately if irritation occurs.
How should I store my products?
Keep products tightly closed and follow the storage directions on the packaging. If the label displays an open-jar symbol, it indicates how long the product should be used after opening.
Orders and Payment
How do I place an order?
Choose your products, add them to your cart, and follow the checkout steps to enter your shipping and payment details.
What payment methods do you accept?
Available payment methods will appear conveniently during checkout.
Can I change or cancel my order?
Email us at info@beauteelegance.com as soon as possible with your order number. We’ll let you know whether your order can still be changed or cancelled.
Shipping and Delivery
Which carriers do you use?
We ship using UPS, USPS, FedEx, and DHL. The carrier and shipping service used depend on your delivery destination and the available shipping options.
How much does shipping cost?
Shipping charges are calculated based on your order weight/volume and delivery address. The final cost will be clearly displayed at checkout before completing your purchase.
When will my order arrive?
Delivery times depend on order processing, the selected carrier, and your destination. Any delivery dates provided are estimates. International shipments may take slightly longer due to customs processing.
Will I have to pay customs duties or taxes?
International orders may be subject to duties, taxes, or import fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.
How can I track my shipment?
When your order ships, we’ll automatically send tracking details to the email address used at checkout.
Returns and Damaged Orders
What is your return policy?
Please read our Return Policy page for return eligibility criteria, time limits, and step-by-step instructions.
What should I do if my order arrives damaged or incorrect?
Email us at info@beauteelegance.com with your order number and a brief description of the issue. Please include clear photos of the item and packaging to help us resolve it quickly.
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